Terms & Conditions

How to Place an order:
You can place an order using our on line order system, this will lead you to a secure online credit card page when you can leave your personal details in the firm knowledge that they are secure and private. All Payments will be taken in sterling, so please note that due to currency fluctuations if you are ordering from out with the UK prices will vary with currency rates. Please note that we can only dispatch to a UK address.

You can also place an order by phone my number is 01764653800

You can place your order by fax, the number is 01764650613

You can place an order by posting an order along with your card details or a cheque drawn on a UK Bank payable in Sterling: Gordon & Durward, 14 West High St, Crieff, Perthshire, PH7 4DL

Making a contract with us:
When you place an order with us, you are making an offer to purchase goods. We will send you an email to confirm that we have received your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advice you of this and offer you an alternative, you can cancel your order at any time before we dispatch your order.

Error correction after ordering:
Please contact me as soon as possible when you realize there is an error with your order, please email me at graham@scottishsweets.co.uk or phone me on 01764653800. So long as the order has not been dispatched we can alter an order for you.

Taking Payment:
We will only take payment from your card or cash a cheque when your goods are ready for dispatch so if you do not see a payment through your account please do not worry. I don't think it is good practice to take money for goods in advance of them being ready for dispatch.

Substitute Goods:
If goods are not available , I will only supply you with substitute goods with prior permission.

Cancellation and returns:
We will be happy to cancel any orders that have not been dispatched, and if you feel that your order is not to your liking for any reason please return the goods in the original condition and packaging for a full refund to: Gordon & Durward, 14 West High St, Crieff, Perthshire, PH7 4DL

You do not have to give any reason for canceling your order, however a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel you must return the goods to us at your own expense, you must ensure that the goods are returned to us adequately packaged and in the same condition that they were delivered to you.

This cancellation policy does not affect your legal rights- for example, if the goods are faulty or misdescribed.

Faulty Goods:
If there is a fault or a problem with your order, please contact me. We will replace or reimburse your money where the goods are returned to us and found to be faulty or not as specified in your original order. We will deal with the matter in accordance with your legal rights.

Please contact me by phone 01764653800, or email graham@scottishsweets.co.uk or by writing to: Gordon & Durward, 14 West High St, Crieff, Perthshire, PH7 4DL

Changes to these terms:
These terms were last changed on 30th Jan 2011. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Delivery:
Goods will be dispatched as soon as we have them ready to go, usually within 1 to 2 days of receiving your order so you will have your order within 5 working days of ordering. Goods will be dispatched using Parcelforce on a 48 hour delivery.

If goods are lost or damaged in transit please contact me as soon as possible so that we can attempt to trace the goods or to be able to make a claim against the carrier.